Crash when using apc mini faders

[daanvanboerdonk]

Hi all, im using daslight 5 version 5.0.4.1 (24.0408.138.57) in combination with a DVC gold and a Akai APC Mini MK2.

After the latest update the Daslight sometimes completely freezes when using the faders on the APC which are mapped to the mixer faders in Daslight. The show freezes completely, and the windows "not responding" dialog pops up.

I have to kill daslight using taskmanager and restart it again. Very frustrating when in the middle of a show.
Also, the crashreporter doesnt start.

[daanvanboerdonk]

Anyone? Please help! This is not workable at all.

Here is a video and a photo of the error occurring and the show file: https://www.dropbox.com/t/rcIukiE0GjsZYXoV

PC specs:
Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz 3.19 GHz
Geïnstalleerd RAM-geheugen 16,0 GB (15,9 GB beschikbaar)
Windows 10

[juls]

Hello,

Can you try with our latest beta version and tell me if your problem is still there ?
https://eu-software.n-g.co/Version/Dasl ... 478426.exe

thanks

[daanvanboerdonk]

Unfortunately yes. Almost immediately.

[juls]

Ok, thanks for the report.
Can you try to remove all your touch mapping ?

Regards

[daanvanboerdonk]

Removed all the touch mappings but the error still occurs unfortunately. Any other suggestions?

[daanvanboerdonk]

Any other suggestions?

[pietia]

Try DS5 v 5.0.3, APC MINI mk2 works fine for me in this version.

[juls]

Hello,

You can try this following steps:

- Replace the USB cable. For best performance, use a short, high quality USB cable with a ferrite bead. Just one faulty or underperforming cable can sometimes knock out USB connection for all other USB devices currently connected to the computer.

- Connect directly to the computer's USB port and not through a hub.

- Try different ports on the computer - some devices don't work in USB 3.0 ports.
If using a hub, it must be powered. Check that the hub is functioning correctly and that its connection cable is also working properly. A hub's overall speed is automatically downgraded to the speed of the lowest performing device connected to it. For instance, if you plug a USB 1 device into it, all other devices on the hub are downgraded to USB 1 speed.

- If using Windows make sure that power saving is disabled for USB ports.


Regards

[juls]

Hello
Do you use the ArtNet protocol ?